Refund Policy

We hope that you will be pleased with your order. However, in the event that your order is not suitable, we are happy to accept returns for a refund (excluding postage) or an exchange with 14 days of purchase. 


Returning your order

There is no need to contact us if you need to return an item, just send back as follows:

Forever Young
19 (A & B) Springfarm Industrial Estate
Ballymena Road
BT41 4NT

It is very important that you include a note with your order number, name, reason for returning and return requirements. 

In the event of a return, the customer is responsible for postage costs. It is highly unlikely that a product may be faulty, however in the case returning postage will be refunded on arrival. 


Exchange and Refund Process

Returns are handled on a daily basis therefore your exchange or refund will be posted on the day that your return arrives; you will also receive an email to confirm this. Exchanges will be posted to the address associated with the original order (unless otherwise stated) and refunds will be issued to the original payment method only.